C330dn Troubleshooting

If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.

Simply input a few key words into the panel below.

• Where can I find a Windows 8 x64 driver for my product?

  Printer and multifunction products connected to PCs running Windows 8 x64 and Windows Server 2012

• Why are the colours printed different from those on the monitor?

  There will always be a difference between the two devices due to the fact that they use different technologies to represent colours.

• What are the differences between GDI, PCL and PostScript printers?

  Printers use a set of operating commands that determine how data sent from the computer is interpreted and acted upon.

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  Installing drivers on Windows 7 via plug and play

  Driver installation on Windows 7 has changed when compared to previous Operating Systems.

• OKI Printer Driver Compatibility with Mac OS X 'Mountain Lion'

  Apple released their latest version of Mac OS X called Mountain Lion (10.8) in July 2012

• What are all the ports on my printer for?

  On the back of your printer you will see a selection of different ports, ranging from the power socket to network and usb ports and perhaps a parallel port.

• OKI Printer Driver Compatibility with Windows 8/Server 2012

  Microsoft released their latest version of Windows called Windows 8 in October 2012

• Selecting suitable Recycled Paper

  Using recycled paper has a positive impact on the environment but did you know that they type of recycled paper you use can have an impact on the quality and paper handling of your day to day printing.

• How to change the toner cartridge

• What is 'K' toner?

  The letter 'K' is generally used to describe BLACK toner or ink

• Get to know your product

  Learn how to identify the name of your printer and the consumables used in it.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• How to change the image drum

  To maintain the high quality output from your printer, you must prime the new image drum using the priming cartridges supplied.

• What does "Fatal Error" mean?

  If your printer displays a "Fatal Error" message it means that a problem has occurred requiring you to take action

• What type of paper should I use?

  Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes.

• Changing OS settings and enabling installation with Mac OS X 'Mountain Lion'

  There are some limitations when a current driver from the website is used with Mac OS X 'Mountain Lion'

• How to remove jammed paper

  Paper handling is key to ensure trouble-free printing. However, sometime paper jams occur.

• Do I have to reset the counters when I change the image drums?

  No.

• Can I transfer a file to my printer using FTP?

• Should I use the PCL or PostScript driver?

  Two printer drivers are supplied with your printer: one for PCL emulation and the other for PostScript 3 emulation.

• I installed a printer under Windows NT. The Windows test page sent to the printer shows "Letter tray Request" on the front panel.

  Check your regional setting first. It may set as "USA"?

• What driver do I use for Small Business Server 2011?

  Small Business Server is built on Windows Server 2008 R2

• How to edit existing templates in Template Manager

  Templates are pre-developed page layouts that can be used to create new documents with a similar design, pattern or style.

• OKI Printer Driver Compatibility with Mac OS X Lion

  Apple released Mac OS X Lion (10.7) in July 2011

• Strange error messages appear on the Mac print queue

  Printing is unaffected by this issue

• Workaround for problems caused by the latest Apple OS X 10.6.8 Update

  After installing the OS X 10.6.8 update, the printer shows status as paused and will not resume

• OKI Printer Driver Compatibility with Snow Leopard

  Apple released their latest version of Mac OS X called Snow Leopard (10.6) in August 2009

• What types of media are colour Image Drums lifted for when Monochrome printing?

• Fonts downloaded by SDM do not have the correct typeface ID

  When downloading TrueType fonts with SDM, the typeface identifier is an option by which the font may be chosen.

Product Support

• User manuals
• Recycling
• Spare parts
• Material Safety Datasheets
• Printing guides
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